Terms & Conditions
Last updated: 2026-01-01
Introduction
These terms apply to all purchases on donerknives.com
Company Information
- Company name:
- Doner Knives AB
- Organization number:
- 559XXX-XXXX
- Address:
- Lund, Sverige
- Email:
- contact@donerknives.com
- Phone:
- 072-033 78 47
Ordering
When you place an order, you enter into a binding agreement with us. We confirm your order via email.
- Order confirmation is sent to your email
- The order is binding once we confirm it
Prices and Payment
- All prices are in EUR/SEK
- Prices are shown including VAT for private customers
- Businesses with valid VAT number shop without VAT
Payment methods:
- Card payment
- Bank transfer
- Invoice (business)
Delivery
- Sweden: 2-3 business days
- Europe: 3-7 business days
- Shipping cost is calculated at checkout
- We deliver with DHL, PostNord and UPS
Right of Withdrawal and Returns
- You have 14 days right of withdrawal according to EU law
- We offer 30 days return policy
- The product must be returned in original condition
- Refund is processed within 14 days after receiving the return
- Contact us for return instructions
Warranty and Complaints
- 3 years warranty according to consumer law
- We replace defective products
- Contact us for complaints
Limitation of Liability
Correct usage
Products should be used for their intended purpose
Limitation of liability
We are not liable for damages caused by improper use
Maximum liability
Our liability is limited to the product's purchase price
Disputes
Disputes are resolved according to Swedish law in Swedish courts.
You can also contact the National Board for Consumer Disputes
Changes
We reserve the right to change these terms. Changes apply to new orders.