Return & Complaint Policy
Last updated: March 2026
This policy applies to purchases on DonerKnives.com and complies with EU consumer legislation.
Right of Withdrawal (EU/EEA Consumers)
Note: Business purchases (B2B) are NOT covered by consumer withdrawal rights. See B2B section below.
30-Day Return Policy
Doner Knives offers a 30-day return policy from the day you receive the product. This exceeds the statutory minimum of 14 days.
How to Exercise Your Right
Contact us via email (contact@donerknives.com), phone (+46 72-033 78 47) or the contact form.
Return Conditions
- The product must be unused, unopened and in original packaging
- You are responsible for returning the product in the same condition
- Include order number and contact information in the package
- Use tracked shipping and keep the receipt until the refund is processed
Refund
We will refund all payments within 14 days of receiving the returned product, using the same payment method.
Warranty & Complaints
Factory Warranty
All our doner knife blades are covered by the manufacturer's warranty against material and manufacturing defects.
Not covered by warranty:
- •Normal wear and tear or loss of sharpness
- •Damage caused by improper use or poor maintenance
- •Damage from drops, impacts or improper storage
- •Modifications by unauthorized parties
How to File a Complaint
Contact us immediately with order number, description of the defect and photos.
Remedies
- Replacement with a new, defect-free product
- Price reduction proportional to the defect
- Refund (if replacement is not possible)
Your Rights
As a consumer, you have the right to complain about defects present at delivery (typically 2-3 years). Defects appearing within 6 months are presumed to have existed at delivery.
B2B Purchases (Business)
B2B purchases are governed by commercial law, not consumer protection law.
- •Complaint: Inspect the product upon delivery and notify us of any defects
- •Defective products: We will replace the product for material or manufacturing defects
- •No withdrawal right: Returns accepted only by written agreement
- •Shipping costs: We cover return shipping for incorrect deliveries
Return Process
Contact Us First
Never return products without contacting us first.
Wait for Instructions
We will send return instructions and possibly a shipping label.
Pack Safely
Pack products well, preferably in original packaging. Include order number.
Ship and Track
Use tracked shipping and keep the receipt until the case is closed.
Return Shipping Costs
Consumer purchases (withdrawal): You pay return shipping
Defective/damaged product: We pay return shipping
B2B purchases: By agreement
Return Conditions
- Products must be in unused and undamaged condition
- Original packaging should be included if possible
- Contact us to get the return address
- The customer is responsible for returning products safely
Refund
We process approved refunds within 5-7 business days.
Refund is made to the same payment method used for the purchase.
For partial returns, only the returned products are credited.
For approved complaints, shipping costs are also refunded.
Exceptions
- Products that have been used or installed
- Products without original packaging
- Custom or made-to-order products
- Products with broken hygiene seals
Contact Us
Questions about our return policy? Contact us:
E-post: contact@donerknives.com
Telefon: +46 72-033 78 47
We typically respond within 24 hours on business days.