Return & Complaint Policy
Last updated: September 2026
This policy applies to purchases on DonerKnives.com and complies with EU consumer legislation.
Right of Withdrawal (EU/EEA Consumers)
Note: Business purchases (B2B) are NOT covered by consumer withdrawal rights. See B2B section below.
30-Day Return Policy
Doner Knives offers a 30-day return policy from the day you receive the product. This exceeds the statutory minimum of 14 days.
How to Exercise Your Right
Contact us via email (contact@donerknives.com), phone (+46 72-033 78 47) or the contact form.
Return Conditions
- The item must be unused and in as-new condition.
- You pay for return shipping, except when the item is faulty or we sent the wrong item.
- Write the order number on or inside the parcel.
Refund
We refund you no later than 14 days after we receive the return, to the payment method you used for the purchase. If you return only part of an order, we refund the items you returned.
Faulty items (complaints)
If an item is faulty, you as a consumer can complain for three years from delivery under the Swedish Consumer Sales Act (konsumentköplagen). Faults that appear within two years are presumed to have existed when you received the item. Contact us with your order number, a description of the fault and, if possible, photos.
Remedies
- Replacement with a new, defect-free product
- Price reduction proportional to the defect
- Refund (if replacement is not possible)
The right to complain does not cover:
- •Normal wear or the blade becoming less sharp
- •Damage caused by improper use or poor maintenance
- •Damage from drops, impacts or improper storage
- •Modifications by unauthorized parties
For an approved complaint we pay for return shipping and refund the shipping cost.
B2B Purchases (Business)
B2B purchases are governed by commercial law, not consumer protection law.
- •Complaint: Inspect the product upon delivery and notify us of any defects
- •Defective products: We will replace the product for material or manufacturing defects
- •No withdrawal right: Returns accepted only by written agreement
- •Shipping costs: We cover return shipping for incorrect deliveries
- •Restocking fee: For agreed returns of non-defective products we deduct 20% of the product price. The fee does not apply to material or manufacturing defects.
Return Process
Contact Us First
Contact us first and we will give you the return address.
Wait for Instructions
We send you the return address and instructions.
Pack Safely
Pack products well, preferably in original packaging. Include order number.
Ship and Track
Use tracked shipping and keep the receipt until the case is closed.
Contact Us
Questions about our return policy? Contact us:
Email: contact@donerknives.com
Phone: +46 72-033 78 47
We typically respond within 24 hours on business days.