Support
Welcome to DonerKnives Support!
Here you’ll find answers to frequently asked questions, troubleshooting tips, and information on how to contact our support team if you need assistance.
Frequently Asked Questions (FAQ)
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery.
What should I do if I receive a defective or damaged product?
If you receive a defective or damaged item, please contact us immediately with your order number along with a description and photos of the issue. We offer replacement, repair, or refund options depending on the situation.
How do I update my account information?
You can easily update your personal details by logging into your account and navigating to the "Account Details" section.Troubleshooting Tips
Website Issues:
If you experience any problems with the website’s functionality, try clearing your browser's cache and cookies or using a different browser.
Login Issues:
Ensure that you are using the correct username and password. If you have forgotten your password, please use the "Lost Password" function to reset it.
Order Questions:
Check your order confirmation email if you have any doubts about your order, or contact our support team for further assistance.Contact Us
Need further assistance or have additional questions? You can reach our support team using the following methods:
Email: contact@donerknives.com
Phone: +4672-033 78 47
WhatsApp: +4672-033 78 47
Our support team is available Monday through Friday, 09:00 – 17:00 CET. We strive to respond to all inquiries within 24 hours.