Returns & Claims

Returns Policy

1.1. We accept returns within 30 days of the delivery date.
1.2. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
1.3. Items marked as ”Final Sale” are not eligible for return.

  1. How to Initiate a Return

2.1. To request a return, please contact our Customer Service at [email address/contact form] with your order number and the reason for the return.
2.2. Once your return request is approved, we will provide you with detailed instructions on how to return the item.

  1. Refunds and Exchanges

3.1. Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund claim.
3.2. If approved, a refund will be processed and applied to your original method of payment within a specified period.
3.3. If you have requested an exchange, a replacement item will be sent once the returned item is received and inspected.

  1. Claims for Defective or Damaged Items

4.1. If you receive a defective or damaged item, please contact us immediately upon receipt.
4.2. Provide photographs and a detailed description of the issue.
4.3. Valid claims for defective or damaged items will be resolved by offering a replacement, repair, or refund at our discretion.

  1. Shipping Costs

5.1. Return shipping costs are typically the responsibility of the customer unless the return is due to our error (e.g., receiving a defective or incorrect item).
5.2. In cases where the return is due to our error, we will cover the return shipping costs.

  1. Claims Process

6.1. All return and defect claims must be submitted within the 30-day period specified in Section 1.
6.2. Claims submitted after this period may not be eligible for a refund, exchange, or repair.