Privacy Policy

Privacy Policy

1. Who We Are

Our website address is: https://donerknives.com
We operate a professional webshop providing specialized tools and equipment for restaurants and commercial kitchens.

2. What Personal Data We Collect and Why

Comments

When you leave comments on our site, we collect:
– The information you provide (such as your name and email address)
– Your IP address and browser information
This is done to help protect our website from spam and abuse.

Media

If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS).
Visitors may download and extract such data from images.

3. Cookies

We use cookies to:
– Store cart contents
– Remember your preferences and language settings
– Improve site performance and user experience
– Manage login sessions
– Protect the site against security threats

You may block cookies through your browser settings. However, some features may not work correctly if cookies are disabled.

4. Embedded Content from Other Websites

Articles and products on this site may include embedded content (e.g. videos, images, audio).
Embedded content from other websites behaves exactly the same as if you visited the external website directly.

These websites may:
– Collect information about you
– Use cookies
– Track your interaction with the embedded content

5. Payments and Shipping

When you make a purchase, we collect:
– Your name and address
– Email address and phone number
– Payment information
– Shipping information

This data is used to:
– Process and deliver your order
– Provide customer support and manage returns
– Comply with legal obligations (accounting, taxes, etc.)

6. How Long We Retain Your Data

– Comments are stored indefinitely, unless you request removal.
– Order data is stored for up to 7 years for accounting and tax purposes.
– Account data is stored as long as your account is active or until you request deletion.

7. Your Rights

You have the right to:
– Access your personal data
– Correct inaccurate information
– Request deletion of your data
– Receive a copy of your data
– Object to certain types of processing

To exercise your rights, please contact us at contact@donerknives.com

8. Security

We apply technical and organizational measures to protect your personal data against:
– Unauthorized access
– Loss
– Misuse

All data is handled securely and confidentially.

9. Third-Party Sharing

We only share personal data with third-party providers who help us to:
– Process payments
– Manage logistics and shipping
– Handle bookkeeping and compliance
– Support the technical operation of our website

All partners are GDPR-compliant and process data on our behalf under strict agreements.